The fine print, in plain English

Studio policies.

Clear, fair and short. If anything here is unclear, call us, any hour.

Booking & card on file

A card holds your appointment. Nothing is charged until your visit.

Book online, or by phone at any hour. After-hours requests are confirmed by text during studio hours.
A valid card is kept on file to hold your time. It is not charged at booking.
New clients complete a short skin and health questionnaire before their first visit. We send the link with your confirmation.
Clients must be 16 or older. Clients aged 16 or 17 need a parent or guardian present at their first visit.

24 hours’ notice keeps everything free. Inside 24 hours, a $50 fee applies.

Reschedule or cancel free of charge with at least 24 hours’ notice, by phone, text or through your booking confirmation.
Changes made with less than 24 hours’ notice carry a $50 late-change fee.
Missed appointments without notice are charged 50% of the booked treatment.
Life happens. If you are unwell, call us; illness is always handled case by case.

A 15-minute grace period, then we adjust so the next client is not kept waiting.

Please arrive 10 minutes early for your first visit, 5 minutes for return visits.
If you are more than 15 minutes late, we may shorten the treatment or move you to the next available time. Microneedling cannot be shortened safely, so it will be rescheduled.

Every price is on this website. You pay after your treatment.

We accept Visa, Mastercard, American Express, Discover, Apple Pay and Google Pay.
Prices include your consultation, skin read and written aftercare plan. There are no hidden extras.
Gift cards are available in any amount, in the studio or by phone.
Gratuity is welcome but never expected.

If something doesn’t feel right after a treatment, tell us within 7 days.

Every client receives a follow-up text 48 hours after treatment.
If you have any concern within 7 days, we will see you for a complimentary review visit.
Treatments already performed are not refundable, because results depend on skin, aftercare and time.
Unopened home-care products can be returned within 14 days.

We will always tell you if a treatment isn’t right for you today.

Please tell us about pregnancy, nursing, new medications, isotretinoin use in the past 6 months, cold sores, recent sunburn or recent cosmetic procedures before treatment.
First-time peel clients may be offered a small patch test at no charge.
We may postpone a treatment if your skin is broken, inflamed, sunburned or infected on the day. There is no fee when we postpone.

Last updated October 2026.